Frequently Asked Questions

Find information on frequently asked questions regarding our web hosting services. If you have questions, don't hesitate to ask us directly through email.

How to log in to WordPress?

The default login address of WordPress is at:

Replace with your actual domain name.

What is SMTP?

SMTP stands for Simple Mail Transfer Protocol and it handles your outgoing mail. This protocol allows applications to transmit email messages over the Internet. Your email client connects to your mail server via SMTP and sends the messages.

To prevent spam from being sent via our mail servers, we require SMTP authentication. This means that you have to enter your full email address as a username and your email account password to use our email server to send messages.

How often do I pay for web hosting?

Web hosting is paid for on an annual basis. All domain names are paid for annually (with the exception of certain extensions which are biannually). If your domain name has been transferred into us, there may be a chance that it is due for renewal during your year’s hosting, and therefore you will be asked to renew that when it is due.

Can I transfer my domain name to you?

Yes.  Please visit our domain name page for more details on which domain names that we can currently accept.  If you don’t see it listed on that page, please feel free to contact us, as we can probably accept it, just not through our automated system.  In all cases of automatic transfers, you will need to contact your old domain registrar (through their control panel or support ticket), and ask them to unlock your domain name and request an Auth Code/EPP.

Why do you offer so many packages?

By offering so many different packages, we can offer web hosting to a broader range of people. It also gives our customers freedom to choose between different packages easily, giving them flexibility.

When I register a domain name with you, who owns it?

The information that you enter upon signup will be the owner information for the new domain name.

What is a nameserver and DNS?

Nameserver is a server that handles queries regarding the location of a domain name’s various services such as website, emails and so on. It is also a part of the Domain Name System (DNS) which maintains a directory of domain names and translate them to IP addresses. This means that when a user visits a domain, a DNS lookup first checks its name servers and reviews the DNS records for that domain accordingly.