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You Only Discover Support Quality During a Crisis

By Otieno MbathaOctober 12, 2026Domains
Demonstrating high registrar support quality during crisis.

I remember sitting in my home office at 3:00 AM, staring at a blinking cursor and a mounting pile of error logs while my phone sat silent. I wasn’t dealing with some sophisticated DDoS attack or a zero-day exploit; I …

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A Permanent Redirect Moves Your Rankings, a Temporary One Does Not

By Otieno MbathaOctober 12, 2026Hosting Basics
Understanding redirects and when to use them.

I remember being woken up at 3:00 AM three years ago by a frantic client because their entire site had suddenly gone dark after a “simple” site migration. They hadn’t just moved files; they had botched the entire URL structure …

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Deactivate Everything and Reactivate One at a Time

By Otieno MbathaOctober 12, 2026WordPress
Plugin conflict troubleshooting: deactivate and reactivate.

I remember sitting in my home office at 3:00 AM, the blue light of my monitor stinging my eyes, staring at a White Screen of Death that shouldn’t have been there. I had just installed a “must-have” optimization tool, and …

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Multi Year Renewals Reduce the Chance of Losing One

By Otieno MbathaOctober 10, 2026Domains
Renewing in bulk to prevent membership loss.

I still have a page in my notebook from three years ago dedicated to a single, stupid mistake: a client with fifty small sites, all managed individually, losing traffic because one domain slipped through the cracks. People love to talk …

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A 500 Is Your Fault, a 404 Is Usually Not

By Otieno MbathaOctober 9, 2026Hosting Basics
HTTP status codes explained: 500 vs 404.

I was woken up at 3:14 AM last Tuesday by my pager, the same way I’ve been woken up a hundred times over the last decade. I sat up, rubbed my eyes, and stared at the screen: a sudden spike …

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Scanning Finds Known Malware, Not Clever Malware

By Otieno MbathaOctober 8, 2026Security
Malware scanning on servers detects known threats.

I still have the entry in my notebook from three years ago: 2:14 AM, a frantic client call, and a server that had been turned into a botnet node. Everyone wants to talk about “next-gen heuristic detection” and expensive, enterprise-grade …

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Log Errors, Never Display Them to Visitors

By Otieno MbathaOctober 6, 2026WordPress
Enabling debug mode safely via error logging.

I still have a page in my notebook from 2014 about a client who thought they were being clever by leaving `WP_DEBUG` active on a high-traffic site to “monitor performance.” They weren’t monitoring performance; they were essentially broadcasting their database …

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The Gaps in the Waterfall Are Where Time Is Lost

By Otieno MbathaOctober 6, 2026Performance
Analyzing data using the browser waterfall.

I’ve lost count of how many times I’ve sat in a client’s office, watching them stare at a “Speed Score” from some fancy, expensive optimization tool, convinced they need a complete site rebuild. They’re chasing these arbitrary numbers like they’re …

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Parking Pays Almost Nothing Unless the Name Gets Type in Traffic

By Otieno MbathaOctober 1, 2026Domains
Domain parking and monetisation through traffic.

I spent six years running my own hosting outfit, and if there is one thing I’ve learned, it’s that people love to overcomplicate things that are actually quite simple. I see these “gurus” online selling expensive courses on how to …

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Open the Network Tab and Sort by Size

By Otieno MbathaOctober 1, 2026Performance
Auditing what loads on each page.

I remember sitting in my old office at 2:00 AM, staring at a server monitor that was screaming because a client’s site had gone completely unresponsive. They had spent thousands on “premium” performance plugins and fancy CDN setups, yet their …

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