I still remember a 3:00 AM page from a client back when I was running my own hosting outfit. He wasn’t calling because of a DDoS attack or a server meltdown; he was calling because he’d decided to “optimize” his …
I remember being woken up at 3:00 AM during my hosting days by a client who was convinced they were being targeted by a sophisticated state-sponsored cyberattack. It turned out to be much more pathetic: a tired employee had simply …
I remember being paged at 3:00 AM for a client whose site had slowed to a crawl, only to find out they had uploaded a series of unoptimized, 10MB PNGs straight from a DSLR. They thought they were being “high …
I remember being paged at 3:00 AM for a client whose site had gone completely dark, not because of a sophisticated SQL injection or a targeted DDoS attack, but because they had uploaded a single 25MB unoptimized PNG and a …
I was woken up at 3:00 AM three years ago by a frantic client whose entire sales team was suddenly “invisible” to their customers. They weren’t being hacked, and their server hadn’t crashed; they were just shouting into a void …
I remember being woken up at 3:00 AM five years ago by a frantic client who’d just realized a competitor had registered a domain that was just a slight, annoying misspelling of theirs. They’d spent thousands on high-end security software …
I remember being woken up at 3:00 AM by a frantic client whose admin dashboard had been hijacked, not by some Hollywood-style brute force attack, but by something much more mundane. They had fallen victim to a cross site request …
I still have the entry in my notebook from three years ago: a client who lost a massive lead because they registered a domain that was a literal tongue-twister. They thought they were being clever by grabbing every available variation, …
I was staring at a server dashboard at 3:00 AM last Tuesday—one of those nights that ends up in my outage notebook—watching a client’s disk space hit 99% capacity. It wasn’t a DDoS attack or a massive spike in traffic; …
I remember being woken up at 3:00 AM by a client who was convinced their entire server had been hacked because their business emails suddenly stopped arriving. They were ready to pay for a massive security audit, but after five …