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Terms of Service

GENERAL TERMS  AND CONDITIONS

These  General Terms and  Conditions contains  the general terms and  conditions applicable to all  Services;   the specific Product Terms and Conditions containing  the additional terms  for  the particular Hosting  Services  you  are  buying;   the Acceptable  Use  Policy;  and The  Agreement is  effective  as of the  date of  the  email sent to  you by  Bitsimba Telecommunications  expressly  confirming  acceptance  of  your order or  the  date  you accept  this terms and conditions.

DEFINED TERMS

Some words used in the  Agreement have  particular meanings:

“Acceptable  Use  Policy”  or “AUP”  means the  Bitsimba  Telecommunications  Acceptable  Use “Affiliate”  means a subsidiary  or holding  company  of  either party  to this Agreement and  any subsidiary  of such holding  company.

“Business Day”  or  “Business Hours”  means 8:00 a.m.  –  5:00 p.m. Monday  through  Friday, excluding  public  holidays in  Kenya.

“Confidential  Information”  means all information  disclosed by  one  of us to  the other, whether before  or after the  effective  date of  the  Agreement, that the recipient should  reasonably understand to be confidential, including:

(i) for  you, all  information transmitted to or from, or stored on,  your Hosted System,

(ii) for both of  us,  information that is marked or otherwise conspicuously  designated as confidential.  Information that is  independently  developed by  one  of us, without reference  to the  other’s Confidential  Information, or that becomes available to one  of us other than through breach of the  Agreement or  applicable law, shall  not be “Confidential Information” of  the  other  party.

“Country  Specific Terms”  means the  addendum or  addenda  that may  be  incorporated into  your Hosting  Services Agreement if a  portion of  your  Services are  to be provided from a non-kenyan jurisdiction for which we  have  special legal terms.

“Hosted System”  means  a  combination of  hardware, software  and networking  elements that comprise an information technology  system. Depending  on the Services  you are  buying, the Hosted System may  consist  of a  dedicated system  for  your use  only, or the  right to use  certain parts of  a  shared system that  Bitsimba  Telecommunications  maintains for  many  customers, or  a combination of some  dedicated elements  and some  shared  elements.

“Hosting  Services”  means:

(i)  Bitsimba  Telecommunications‟s provision for  your use  of the Hosted System described  in the  Services Description, and

(ii) Support. “Product Terms and Conditions” means the  terms  and conditions for  the particular Hosting Services  you are  buying.

“Services Description”  means a written description of the  Hosted System and/or Supplementary Services  you are  buying  from  Bitsimba  Telecommunications, and related fees, that is incorporated by  reference  in the  Agreement,  including  any  “plan”  or other  name  given to a Services description that you submit  to  Bitsimba  Telecommunications  as part of  an online  order process.

“Service  Level Guarantee(s)”  means:

(i)  a  guarantee  or  guarantees identified as a “Service  Level Guarantee”  or “Service  Level Guarantees”  in the  applicable Product Terms  and Conditions or

(ii) any  provision which provides a  specified  credit  or financial remedy  for an  identified failure  to deliver or  provide the  Services.

“Services”  means Hosting  Services and  Supplementary  Services,  collectively.

“Supplementary  Services”  means those  Services  you purchase  from Bitsimba Telecommunications other than the Hosting  Services, including  time and materials based professional or consulting  services (such  as database  administration or  “DBA”  services), one-time or  non-recurring  services which are  not part of  the existing  Support (such as support for the  application that  you operate on  your Hosted System), and  any  other  services identified  as “Supplementary  Services”  on the applicable Services Description. “Support” has the meaning stated in the applicable Product Terms and Conditions.

  Domain  Name Registration

Bitsimba Telecommunications  offers domain name registration and  renewal services in partnership with  ICANN accredited registrars  such as Kenya Network Information Centre (KENIC).  Bitsimba Telecommunications  processes registration and renewal services through these  respective  registrars at its discretion. Promotional offers, including  special introductory  rates, promotional rates, or any  non-regular pricing,  are  only  available  to new  customers  and are  only  valid for  the initial term. All  domain names registrations will renew at the  regular renewal rate. Domain names which have  opted in to the  Automatic Domain Renewal service, and any  optional features associated  with them, will be automatically  renewed for  the minimum term available for that domain type  at the  regular  renewal rate 6 days  prior  to expiry.  You will be solely  responsible for  all  renewal costs and  for  any  other  costs  in doing  so. Members may  choose to opt in or out of the Automatic  Domain Renewal service  via the Client Area.  If  your hosting plan includes a  free domain name, Bitsimba Telecommunications  may  automatically  renew  your domain name for  you  upon expiry  as part of  your hosting  plan’s benefits, regardless of  your  Automatic Domain Renewal settings. You acknowledge  and  agree  that  you may  not transfer the  domain name  registration to another domain name registrar  during  the  first 60  days of  the initial registration, or  within 60 days of  any successful transfer.  Bitsimba Telecommunications  is authorized to deny  any  such transfer requests. You acknowledge  and  agree  that Bitsimba Telecommunications  may, but is not  obligated to, place  your domain name in a Domain  Lock status  to prevent unauthorized  or  hostile  transfers of  your  domain name. Domain transfer services  are  included only  for  active  domain names that are  either registered or renewed through Bitsimba Telecommunications  at the  regular rate. Clients may  transfer expired domain names and domain names that were  purchased  at a promotional rate to another domain  name registrar by paying  a  Domain Transfer Fee. The  Domain Transfer  Fee  is based on the domain type  and is subject to any applicable taxes.

Termination  /  Plan Change  /  Refund Policy

Bitsimba Telecommunications  may  terminate  your Service  under the  following  circumstances (non-exclusive  list):

  Non-payment of fees

 You are  in  breach of  any  term  or condition  of  this Agreement if  Your use  of  the  Service  disrupts  Bitsimba Telecommunications  business  operations  or affects  any  other  party. All client’s  data is removed from Bitsimba Telecommunications  servers for  such  terminations. You may  request account  termination or  hosting  plan changes at any  time by  contacting  our Customer Service  team  either through phone  or service  ticket. Our contact information can be found  on the Support page  of our website:  https://www.bitsimba.com/contact-us. When submitting  your cancellation request,  you must provide the  correct Client  ID  and password for  your account for  verification.  Incomplete  cancellation requests  will  be  deemed invalid and will not  be  processed. You will  be  responsible for  any  service  fees that arise  from your  failure  to cancel  your  account. Refunds will not  be  given for  services that are  billed  monthly  or for one-time service  fees, such as web design fees, file  recovery  fees, domain redemption fees, etc.  You are  eligible  for  a  refund on hosting  services that are  not billed monthly  under the  following  circumstances:

1.  If you  cancel  your account  within  30  days of  sign-up (30 Days money Back Guarantee), you  will,  upon  request,  receive  a  full refund on  the  hosting  fees  paid, less any  setup  fees  or  one-time  service  fees.

2.  If you  cancel  your account  within  45  days of  a  hosting  service  renewal,  you  will,  upon  request, receive  a  full refund  on  the  hosting  fees paid  on  your  most  recent  renewal.

3.  If you  cancel  your account  within  30  days of  a  hosting  plan  change,  you  will,  upon  request, receive  a  full refund  on  the  hosting  fees paid  on  your  most  recent  hosting  plan  change,  less  any setup  fees  or  one-time  service  fees.  If  your hosting  plan includes a free  domain name,  you will  be  required to pay  a  Domain Reimbursement Fee  to reimburse  Bitsimba Telecommunications  for the  domain name registration  when  you do any  of the following  before  your hosting  plan subscription expires:

1.  You cancel  your hosting  plan  subscription.
2.  You change  to  a  hosting  plan  or term  that  does  not  offer a  free  domain  name.
3.  You transfer  the domain  name  to  another domain  registrar.

The  amount  of this fee  will vary  depending  on the  domain type  and on the registration term.   Only  one  refund  may  be  issued for  each invoice.  Bitsimba Telecommunications  reserves the  right to grant or deny  any refund  requests. Domain name  registrations, regardless if it is an initial registration or  a  renewal of an  existing registration, cannot be cancelled and will remain in effect until the end of the registration term.

  Prohibited Conduct/Acceptable Use Policy(AUP)

Bitsimba Telecommunications  does not  allow the  use of unsolicited commercial email (“Spam”)  to promote  products or  services.  Any Client  engaging  in the  sending  of  Spam through the  Bitsimba Telecommunications  network or promoting  information on websites hosted by  Bitsimba Telecommunications  will  be  considered in breach of this Agreement  and will  be  suspended from the  Service  immediately. Your  use of the  Service  must  be  in compliance  with Kenya and US laws, and  the laws of  your country  at all times. You are  responsible for  ensuring  that  your use  of the  Service  does not  consume excessive  system or  network  resources that  disrupts  the normal use  of the  Service  through, but not  limited to, spawning  multiple processes, or  consuming  excessive  amounts of memory,  CPU or  bandwidth capacity. The  following  is a non-exclusive  list of content and behavior prohibited by  the Service:

  a) Content that  contains or  contains links  to:  nudity, pornography, adult  content,  materials  with sex  or foul language.

 b) Content that  condones,  promotes,  contains,  or  links  to  warez, cracks,  hacks,  their associated utilities,  or  other  piracy  related  information,  whether  for educational purposes  or not.

 c) Content that  has been  promoted  through  the  sending  of Spam  or  mail  fraud  schemes,  or  pages that promote  or  condone  the  sending  of  Spam.  The  sending  of bulk email  originating  from  our servers  mass distributed  to  unknown recipients  soliciting  products  or services,  or  of bulk  email NOT originating  from  our servers  mass distributed  to  unknown recipients  soliciting  products  or services  relating  to  a  Bitsimba Telecommunications  account  will result  in  immediate  account  suspension.

d) Content that  is grossly  offensive  to  the community, including  blatant expressions  for bigotry, prejudice,  racism,  hatred  or excessive  profanity,  or  to  post  any  obscene, filthy,  excessively violent, harassing,  or  otherwise  objectable  material.

e)  Content or otherwise  that  exploits children under  18  years  of age.

f) Content that  sells  or promotes  any  products  or  services  that  are  unlawful  in  the  location  at which  the  content is  posted  or received.

g)  Content that  infringes or  violates any  copyright,  patent,  trademark,  service  mark,  trade  name, trade  secret, or other intellectual property  right  of any  third  party.

h) Content that  promotes  mail fraud, multi-level  marketing  (pyramid)  schemes  or other  illegal  or fraudulent  activities.

i)  Content that  posts or  discloses  any  personally  identifying  information  or private  information about  any  third  parties  without  their  express  consent.

j)  Reverse engineering,  reverse  compiling  or  otherwise  deriving  the  underlying  source  code  or structure  or sequence  of  any  Bitsimba Telecommunications  service,  solution  or technology.

k)  Reverse engineering, reverse  compiling  or  otherwise  deriving  the  underlying  source  code  or structure or sequence of individual passwording of Member Sites (or pages contained therein).

Customer Requested Cancellation: Customer agrees to notify  us of  request to cancel  at least 15  days prior  to the  next bill  date. When canceling  two (2) or  more  dedicated servers within any  given 30 day  period, customer agrees to notify  us of request to cancel at least 30  days prior  to the  next bill  date. When canceling  ten (10) or  more  dedicated servers within any  given 30 day  period,  customer agrees to notify  us of request to cancel at least 60  days prior  to the  next bill  date.

Unacceptable Resource Usage

You may not:

  1. Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, include but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.
  2. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  3. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  4. Run any software that interfaces with an IRC (Internet Relay Chat) network.
  5. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
  6. Participate in any file-sharing/peer-to-peer activities
  7. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
  8. Run cron entries with intervals of less than fifteen (15) minutes.
  9. Run any MySQL queries longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.
  10. Include the URL when using PHP include functions for including a local file. Instead of including ‘http://yourdomain.com/include.php’, use ‘include.php’ or ‘/home/username/public_html/include.php’.
  11. Force html to handle server-side code (like php and shtml) to help reduce usage.
  12. Use https protocol unless it is necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

Reservation of Rights

Bitsimba Telecommunications  reserves the  right and sole  discretion to:

a) Censor any website  hosted  on  its  servers  that  is  deemed inappropriate.

b)  Review any  account  for  excessive  space  or bandwidth  utilization  and  to  suspend  service  to  those accounts  that  have  exceeded allowed  levels.

c) Terminate any  account  for  non-payment  of fees,  for  providing  fraudulent  account  information or fraudulent  payment information.

d) Terminate any  account  if the  contents  of its  website  results in,  or are  the  subject  of, legal  action or threatened legal action  against  Bitsimba Telecommunications or  any  of its affiliates  or  partners,  without consideration  for  whether  such  legal  action  or threatened legal action  is  eventually  determined to  be  with  or  without  merit.

e) Terminate any  account  for  unsolicited,  commercial  e-mailing  (i.e., Spam),  illegal  access  to  other computers  or networks (i.e., hacking),  distribution  of Internet  viruses  or  similar distructive activities,  activities  whether lawful  or unlawful that  Bitsimba Telecommunications  determines  to  be  harmful to  its other  customers,  operations or reputation,  or for any  breach  of this  agreement.

f) Suspend the  Service  at  any  time  for  any  duration  of time  when necessary,  without  penalty  or liability  to  ourselves.

You agree  that it  may  be  necessary  for  us to temporarily  suspend the  Service  for  technical reasons or to maintain network equipment or facilities.

Customer Abuse

We have  zero tolerance  for  abusive  language  and/or  abusive  behavior towards our  company and/or service  we  provide  and/or our  employees.  Any  customer  deemed at  our sole  discretion to be  abusive  to our company  and/or  service  we  provide and/or our  employees will  result  in immediate irrevocable account termination without  any  refund.  Furthermore, posting  negative feedback on any  public  forum about our  company  and/or our  employees before  submitting  a ticket to our  “support ticket” or  “support  email”  department to discuss  your issue will result  in immediate account termination without  any  refund. Although it  is  your  right to post  feedback without  discussing  your issue  with us  first, it is undoubtedly  unfair and unprofessional not  to, which is not the  type  of client we  want to deal with. We  have  the utmost respect for  all  of our clients, and are  more  than fair with all of our  clients. We  will  do anything  and everything possible to keep all  of our clients satisfied. But in  the unlikely  event  you are  not satisfied, all  that we  ask is to discuss  your  issue  with our „Feedback‟ department first.

Backups

We try and maintain frequent back-ups for all our clients files. However, Backups  are  not included  as part of any  service.  It  is the  customer’s sole  responsibility  to make backups and save  them elsewhere  off  server. Availability  of server backups  is not  guaranteed  and we  are  not responsible for loss of customer data. Customers are  advised to make  backups of the information they  store  on  our servers on a  regular  basis. Our  Control Panel provides tools  that allow customers‟  to make  data backups, download data, download backups, etc.

Indemnification

Customer agrees that  they  will  protect, indemnify,  save  and hold  Bitsimba  Telecommunication harmless from any  and all stipulations, liabilities, losses, expenses and claims, including  but not limited to reasonable attorney‟s fees assessed against  Bitsimba  Telecommunication, its agents, customers, officers, employees, officers, shareholders, directors and administration that may arise  or result  from any  service  provided or performed or  agreed to be performed or  any  product sold by  it’s customers, agents, employees, officers,  shareholders, directors,  or  assigns. Customer agrees to defend, indemnify  and hold  Bitsimba  Telecommunications  harmless against  liabilities arising  out of;
(1) any  injury  to person or  property  caused  by  any  products  sold or distributed in association  with  Bitsimba  Telecommunication’s Services;
(2) any  material  furnished by customer infringing  or allegedly  infringing  on the  proprietary  rights of  a  third party;
(3) copyright, trademark patent, or other intelluctual  property  violation and any  defective  products sold to a  customer from  Bitsimba  Telecommunication’s Services.

Disclaimer

BITSIMBA TELECOMMUNICATIONS  WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER.  BITSIMBA TELECOMMUNICATIONS MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR  IMPLIED FOR SERVICES WE PROVIDE.  BITSIMBA TELECOMMUNICATIONS  DISCLAIMS  ANY WARRANTY OR MERCHANTABILITY OR  FITNESS  FOR A PARTICULAR PURPOSE. THIS INCLUDES  LOSS  OF  DATA  RESULTING  FROM  DELAYS, NON-DELIVERIES, FAILED BACKUPS, FAILED HARDWARE, WRONG  DELIVERY, AND ANY  AND ALL  SERVICE INTERRUPTIONS  CAUSED BY  BITSIMBA TELECOMMUNICATIONS  AND  ITS EMPLOYEES, DATACENTER, CONTRACTORS.  BITSIMBA TELECOMMUNICATIONS RESERVES THE  RIGHT TO  AMEND OR  UPDATE THESE POLICIES WITHOUT NOTICE. Failure  to follow  any  terms and conditions may  result  in account deactivation or termination without  notice.  Bitsimba  Telecommunications  furthermore  expects that its customers who provide  Internet services  to others will fully  comply  with all applicable laws  concerning  the privacy  of online  communications. A customer’s failure  to comply  with those  laws will  violate this policy.  Finally,  Bitsimba  Telecommunications  wishes to emphasize  that in accepting services, customers indemnify  Bitsimba  Telecommunications  for  the violation of  any  law or Bitsimba  Telecommunications  policy, that results in loss to  Bitsimba  Telecommunications  or  the bringing  of  any  claim against  Bitsimba  Telecommunications  This means that if  Bitsimba Telecommunications  is sued because of  activities of  the customer that violate any  law, or this policy, the  customer will pay  any  damages awarded against  Bitsimba  Telecommunications, plus costs and reasonable attorneys’ fees.

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